服务合同

牛津仪器致力于协助客户取得成功。为了真真切切地做到这一点，我们的全球服务队伍在各区域办事处的协助下，都将以合适的方式快速为您提供支持。

	LiveAssist Self-sufficiency Support	Self-sufficiency Support Plan	Service Support Agreements: Proactive Support Plan	Service Support Agreements: Priority Support Plan
Durition	12 months or 1 hour PAYG	1 year	1 or 3 years	1 or 3 years
Key Account Engineer	—	—	—	Yes
LiveAssist	Yes	Yes	Optional	Yes
Dedicated Support Plan Help Desk	—	Yes	Yes	Yes
Help Desk Opening Hours	Normal office hours	Normal office hours	Normal office hours	Normal office hours
Technical Help Desk min. response time	—	24 hours	24 hours	8 hours
Annual Engineer Site Visit Includes	—	Training, Preventative Maintenance, Full System Health Check and Health Check Certificate	Training, Preventative Maintenance, Full System Health Check and Health Check Certificate	Training, Preventative Maintenance, Full System Health Check and Health Check Certificate
Parts (not including consumables)	—	—	Yes	Yes
Inclusive of Shipping	—	—	Yes	Yes
Discount on All Spares	—	—	—	10% discount
Remote Operation of System	—	Yes	Yes	Yes
Analysis of Logfiles	—	—	Yes	Yes, Priority
Software and Firmware Updates	—	—	Yes, for the duration of the Support Plan	Yes, for the duration of the Support Plan
Access to Critical Spares Inventory	—	Yes	Yes	Yes, Priority
Extended Warranty	Optional	Optional	Optional	Optional

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无液氦稀释制冷机(<0.01 K)

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