马丁·伍德科学奖
牛津仪器集团成员
| LiveAssist Self-sufficiency Support | Self-sufficiency Support Plan | Service Support Agreements: Proactive Support Plan | Service Support Agreements: Priority Support Plan | |
| Durition | 12 months or 1 hour PAYG | 1 year | 1 or 3 years | 1 or 3 years |
| Key Account Engineer | — | — | — | Yes |
| LiveAssist | Yes | Yes | Optional | Yes |
| Dedicated Support Plan Help Desk | — | Yes | Yes | Yes |
| Help Desk Opening Hours | Normal office hours | Normal office hours | Normal office hours | Normal office hours |
| Technical Help Desk min. response time | — | 24 hours | 24 hours | 8 hours |
| Annual Engineer Site Visit Includes | — | Training, Preventative Maintenance, Full System Health Check and Health Check Certificate | Training, Preventative Maintenance, Full System Health Check and Health Check Certificate | Training, Preventative Maintenance, Full System Health Check and Health Check Certificate |
| Parts (not including consumables) | — | — | Yes | Yes |
| Inclusive of Shipping | — | — | Yes | Yes |
| Discount on All Spares | — | — | — | 10% discount |
| Remote Operation of System | — | Yes | Yes | Yes |
| Analysis of Logfiles | — | — | Yes | Yes, Priority |
| Software and Firmware Updates | — | — | Yes, for the duration of the Support Plan | Yes, for the duration of the Support Plan |
| Access to Critical Spares Inventory | — | Yes | Yes | Yes, Priority |
| Extended Warranty | Optional | Optional | Optional | Optional |
填写下表或选择拨打右侧联系电话，我们的支持团队将竭诚为您提供协助
© 牛津仪器 2024
公安机关备案号31010402003473