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牛津仪器致力于协助客户取得成功。为了真真切切地做到这一点,我们的全球服务队伍在各区域办事处的协助下,都将以合适的方式快速为您提供支持。

联系支持团队

牛津仪器OiService® 服务支持计划

LiveAssist Self-sufficiency SupportSelf-sufficiency Support PlanService Support Agreements: Proactive Support PlanService Support Agreements: Priority Support Plan
Durition12 months or 1 hour PAYG1 year1 or 3 years1 or 3 years
Key Account EngineerYes
LiveAssistYesYesOptionalYes
Dedicated Support Plan Help Desk YesYesYes
Help Desk Opening HoursNormal office hoursNormal office hoursNormal office hoursNormal office hours
Technical Help Desk min. response time24 hours24 hours8 hours
Annual Engineer Site Visit IncludesTraining, Preventative Maintenance, Full System Health Check and Health Check CertificateTraining, Preventative Maintenance, Full System Health Check and Health Check CertificateTraining, Preventative Maintenance, Full System Health Check and Health Check Certificate
Parts (not including consumables)YesYes
Inclusive of Shipping YesYes
Discount on All Spares10% discount
Remote Operation of SystemYesYesYes
Analysis of Logfiles YesYes, Priority
Software and Firmware UpdatesYes, for the duration of the Support PlanYes, for the duration of the Support Plan
Access to Critical Spares InventoryYesYesYes, Priority
Extended WarrantyOptionalOptionalOptionalOptional
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